The job description
Replace the bracketed fields and keep the duties that match your actual workflow.
- Organisation
- [Organisation name]
- Location & work model
- [Location; onsite, hybrid or remote]
- Employment type & hours
- [Employment type, weekly hours and time-zone overlap]
- Remuneration
- [Confirmed pay range, currency, superannuation and any incentive terms]
- Reports to
- [Named manager; suggested position: Brokerage principal or head of lending]
- Systems & access
- [Approved systems, records and access scope]
- Authority & supervision
- [Permitted tasks, decisions, reviewer and escalation route]
- Required qualifications
- [Employer-confirmed licences, registrations, training or accreditations]
About the organisation
[Describe the actual business, team and customers in two or three factual sentences.]
Role purpose
Manage complex residential lending relationships, coach brokers and improve the quality of discovery, recommendations and application handoffs.
Key responsibilities
- Lead discovery and structure research for complex client scenarios within confirmed credit authority.
- Explain and document the reasoning behind recommendations and outstanding information needs.
- Coach brokers through case review, client communication and policy research.
- Coordinate application handoffs and resolve decisions that exceed support-team authority.
- Review client feedback, file quality and recurring escalation causes.
- Maintain a current development plan and contribute to team learning.
Essential capabilities
- Demonstrated Australian mortgage broking experience with complex scenarios.
- Evidence of the employer-confirmed training, accreditation and authority appropriate to the appointment.
- Clear recommendation records and confident, careful client communication.
- Ability to coach colleagues without taking over their accountability.
Useful experience
Complex income scenarios · Broker coaching · Case review. Keep these desirable rather than essential unless the work requires them on day one.
Working relationships
Clients, brokers, paraplanning support, credit teams and lender relationship managers. Confirm the actual owners and handoff routes.
How to apply
[Application route, closing date, contact and any adjustment request process.]
We assess candidates against the role-relevant criteria and use a fictional work sample.
What good looks like.
Agree the pace, reviewer and measures with the person you hire.
Confirm appointment authority and calibrate complex-case review with the principal.
Manage an agreed complex-case portfolio and establish regular broker coaching.
Review file-quality trends and improve one recurring discovery or handoff gap.
Look for evidence of the work.
Use these prompts to understand the candidate's judgement, accuracy and communication.
- How do you coach a broker through a difficult recommendation while retaining a clear decision record?
- Describe a relevant piece of work, the checks you used and what you did when the instructions or evidence were incomplete.
- How would you organise competing deadlines, record your decisions and escalate a risk to the next handoff?
A practical work sample
Review a fictional complex-income case and a junior broker's working notes. Identify missing evidence, explain the comparison approach and prepare a coaching note for supervised discussion.
Use fictional information and the same instructions for shortlisted applicants. Agree adjustments and timing beforehand. Score accuracy, reasoning, communication and appropriate escalation; this exercise should not produce live client work.
Before you post.
- Replace every bracketed field with the actual employer, working arrangement and pay terms.
- Choose the duties the role will really own; remove unrelated tasks and separate essential from trainable skills.
- Confirm the task authority, supervision, qualifications and access with the responsible employer or licensee.
- Check pay and conditions against the applicable employment requirements before advertising.
- Use the same role-relevant selection criteria and fictional work sample for shortlisted applicants; invite adjustment requests.
- Name the reviewer and agree realistic first-90-day outcomes before the person starts.
Credit authority and appointment
Confirm the actual activities and appointment arrangement with your licensee. ASIC explains that employee and contractor arrangements can differ; a job title does not settle the scope. ASIC guidance
Pay and advertised conditions
Use confirmed pay terms and check the applicable minimum entitlements before publishing the advertisement. Fair Work Ombudsman guidance
A clear hiring process
Confirm the employment arrangement, duties and working conditions as part of preparing the role. Fair Work Ombudsman guidance
Information and access
Agree how personal information will be handled and the records and systems the role may access. OAIC guidance