The job description
Replace the bracketed fields and keep the duties that match your actual workflow.
- Organisation
- [Organisation name]
- Location & work model
- [Location; onsite, hybrid or remote]
- Employment type & hours
- [Employment type, weekly hours and time-zone overlap]
- Remuneration
- [Confirmed pay range, currency, superannuation and any incentive terms]
- Reports to
- [Named manager; suggested position: Application preparation manager or mortgage broker]
- Systems & access
- [Approved systems, records and access scope]
- Authority & supervision
- [Permitted tasks, decisions, reviewer and escalation route]
- Required qualifications
- [Employer-confirmed licences, registrations, training or accreditations]
About the organisation
[Describe the actual business, team and customers in two or three factual sentences.]
Role purpose
Assemble complete home loan applications from broker-approved instructions and help the team resolve lender requests before submission.
Key responsibilities
- Prepare application data and supporting document packs using approved instructions.
- Check names, liabilities, income evidence and property details for consistency.
- Maintain a clear record of outstanding documents and lender conditions.
- Return exceptions and policy questions to the broker or authorised assessor.
- Record the version of broker instructions used for each application pack.
- Prepare a submission-readiness summary showing items still awaiting verification or approval.
Essential capabilities
- Australian mortgage application experience and familiarity with lender submission workflows.
- Strong document review, data quality and prioritisation skills.
- Willingness to work within documented credit authority and supervision rules.
Useful experience
Loan origination systems · ApplyOnline · Lender checklists · Credit file preparation. Keep these desirable rather than essential unless the work requires them on day one.
Working relationships
Brokers, processors and lender submission teams. Confirm the actual owners and handoff routes.
How to apply
[Application route, closing date, contact and any adjustment request process.]
We assess candidates against the role-relevant criteria and use a fictional work sample.
What good looks like.
Agree the pace, reviewer and measures with the person you hire.
Understand the application system, field standards and assigned authority.
Prepare complete, source-traceable packs for the authorised review queue.
Identify frequent preparation errors and demonstrate an agreed checking improvement.
Look for evidence of the work.
Use these prompts to understand the candidate's judgement, accuracy and communication.
- How do you distinguish a complete application pack from a pack that is ready to be released?
- Describe a relevant piece of work, the checks you used and what you did when the instructions or evidence were incomplete.
- How would you organise competing deadlines, record your decisions and escalate a risk to the next handoff?
A practical work sample
Populate a fictional application from supplied documents and broker instructions. Mark uncertain fields, list missing evidence and prepare a readiness summary rather than releasing the file.
Use fictional information and the same instructions for shortlisted applicants. Agree adjustments and timing beforehand. Score accuracy, reasoning, communication and appropriate escalation; this exercise should not produce live client work.
Before you post.
- Replace every bracketed field with the actual employer, working arrangement and pay terms.
- Choose the duties the role will really own; remove unrelated tasks and separate essential from trainable skills.
- Confirm the task authority, supervision, qualifications and access with the responsible employer or licensee.
- Check pay and conditions against the applicable employment requirements before advertising.
- Use the same role-relevant selection criteria and fictional work sample for shortlisted applicants; invite adjustment requests.
- Name the reviewer and agree realistic first-90-day outcomes before the person starts.
Credit authority and appointment
Confirm the actual activities and appointment arrangement with your licensee. ASIC explains that employee and contractor arrangements can differ; a job title does not settle the scope. ASIC guidance
Pay and advertised conditions
Use confirmed pay terms and check the applicable minimum entitlements before publishing the advertisement. Fair Work Ombudsman guidance
A clear hiring process
Confirm the employment arrangement, duties and working conditions as part of preparing the role. Fair Work Ombudsman guidance
Information and access
Agree how personal information will be handled and the records and systems the role may access. OAIC guidance